FAQs
Prices listed on our website are tax-free in US Dollars. However, import taxes, customs duties, and fees may apply upon delivery, based on your country’s regulations. These charges are your responsibility, and we recommend contacting your local customs office for more details. Customs processing times may vary and are beyond our control.
To initiate a return, please contact us atinfohakai.usa@gmail.com, and we’ll provide you with instructions to complete the process smoothly.
We apologize for any inconvenience. If your order arrives defective, incorrect, or damaged, please contact us immediately with your order number, photos of the item(s), and relevant details. We’ll resolve the issue promptly to ensure your satisfaction.
Refunds will be processed to your original payment method. If you paid by credit or debit card, please allow 7-10 business days for your bank to complete the process once we’ve received your return or cancellation request. If your refund hasn’t arrived after this period, please reach out to your bank or credit card company for further details.
