How can I contact THEHAKAI?
Our customer service team is here to assist you with any questions or concerns. Reach out to us anytime at infohakai.usa@gmail.com.

Do you ship worldwide?
Yes, we proudly offer worldwide shipping.

Where do you ship from?
All orders are shipped from the United States.

Can I change or cancel my order?
We work quickly to process orders. To request a change or cancellation, please contact us within 12 hours of placing your order. Unfortunately, we cannot make adjustments after this timeframe. Once you receive your order, however, you may return it for a full refund if needed.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal for a smooth and secure checkout experience.

When will my order be processed?
Orders are processed Monday through Friday, excluding weekends. Processing takes 1-3 business days, after which your order will be shipped the next day. Please allow additional time during high-demand periods, like holidays and sales events.

How long will it take to receive my order?
Due to high demand, orders typically arrive within 2 to 4 weeks. We appreciate your patience and strive to get your order to you as soon as possible.

What if I don't receive my order?
If you have not received your order within 30 days of shipment, you are eligible for a full refund.

Will I be charged customs fees or taxes?
Prices listed on our website are tax-free in US Dollars. However, import taxes, customs duties, and fees may apply upon delivery, based on your country’s regulations. These charges are your responsibility, and we recommend contacting your local customs office for more details. Customs processing times may vary and are beyond our control.

How do I return an item?
To initiate a return, please contact us at infohakai.usa@gmail.com, and we’ll provide you with instructions to complete the process smoothly.

What if the item(s) I received are defective, incorrect, or damaged?
We apologize for any inconvenience. If your order arrives defective, incorrect, or damaged, please contact us immediately with your order number, photos of the item(s), and relevant details. We’ll resolve the issue promptly to ensure your satisfaction.

When will I receive my refund?
Refunds will be processed to your original payment method. If you paid by credit or debit card, please allow 7-10 business days for your bank to complete the process once we’ve received your return or cancellation request. If your refund hasn’t arrived after this period, please reach out to your bank or credit card company for further details.